[PDF.07bb] Call Center Operation: Design, Operation, and Maintenance
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Call Center Operation: Design, Operation, and Maintenance
Duane Sharp
[PDF.kv48] Call Center Operation: Design, Operation, and Maintenance
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| #1746217 in Books | Digital Press | 2003-04-28 | 2003-04-14 | Original language:English | PDF # 1 | 9.35 x.72 x6.85l,1.19 | File type: PDF | 303 pages | ||0 of 0 people found the following review helpful.| dated information|By J P Sullivan|Really in need of update, Windows NT / Token Ring. Provides basic info but dated.|0 of 0 people found the following review helpful.| A must have!|By ETL|For beginners its a great "User guide" on the know how of operating a call center. It gives you an in depth details on the design, IT and oth||"This book is educational, easy to understand, and not only a must for call center managers, but it will help CSRs understand the significant role they play in the overall operation of a call center, and in their organization's CRM strategies."―Janet Sutherl
Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the...
You easily download any file type for your device.Call Center Operation: Design, Operation, and Maintenance | Duane Sharp. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
