| #113211 in Books | 2012-05-23 | Original language:English | PDF # 1 | 9.25 x6.50 x1.00l,.98 | File type: PDF | 208 pages||1 of 1 people found the following review helpful.| A Must Read!|By flybird|A simply outstanding book on customer service in the modern era. We have adopted many of the ideas in this book when building out the customer experience model for our business (a luxury travel service). In today's high-tech, always-on "social media-infused world", integrating high-touch service is not just important, it's a killer strategic advantage wh||STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology."
STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book." . . . . . . . . . . . . . . . . . ...
You easily download any file type for your device.High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce | Micah Solomon. I really enjoyed this book and have already told so many people about it!
