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| #1629247 in Books | 2001-03-17 | 2001-03-07 | Original language:English | PDF # 1 | 9.00 x.60 x6.90l,.92 | File type: PDF | 256 pages||11 of 12 people found the following review helpful.| Unique book that fills a gap in service delivery literature|By Mike Tarrani|This book does, indeed, represent the first of its kind to extend problem management from a help desk function to an enterprise-wide process. Moreover, it contains some of the best practices and processes I have ever seen in print. Here are some of the highlights of what the book proposes that I|From the Back Cover||The complete "best practices" guide to IT problem resolution! |No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence—and fail. Nowadays, help d
Whether you manage in-house or outsourced IT operations, your problem resolution processes may be the #1 factor that will determine your ultimate success or failure. What's more, help desks are increasingly called upon to "move up the food chain," becoming true service centers capable of delivering complex, strategic solutions. Finally, there's a single source for all the information you need to build world-class problem management processes -- and deliver the value toda...
You can specify the type of files you want, for your device.IT Problem Management | Gary Walker. I was recommended this book by a dear friend of mine.
