[PDF.85rh] Metrics for IT Service Management

Metrics for IT Service Management

[PDF.hi24] Metrics for IT Service Management

Metrics for IT Service  Peter Brooks epub
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 | #883349 in Books |  Van Haren Publishing |  2006-01-31 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  9.44 x.47 x6.69l,.98 | File type: PDF | 202 pages

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||5 of 6 people found the following review helpful.| Measure IT Service Management -- a reference source to position solutions, manage delivery, and improve|By John Prestidge|This comprehensive text should be an invaluable guide for those in a wide variety of roles across the IT supply chain, to set up a meaningful program for measuring and improving their activities, while continuing to more closely align IT to the needs of the

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal ...

You can specify the type of files you want, for your gadget.Metrics for IT Service Management   |  Peter Brooks. Which are the reasons I like to read books. Great story by a great author.

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