[PDF.01tq] ITIL Continual Service Improvement (Best Management Practices)
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ITIL Continual Service Improvement (Best Management Practices)
Vernon Lloyd
[PDF.ml28] ITIL Continual Service Improvement (Best Management Practices)
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| #732517 in Books | The Stationery Office | 2011-07-29 | Ingredients: Example Ingredients | Original language:English | PDF # 1 | .60 x8.40 x10.90l,1.23 | File type: PDF | 260 pages | The Stationery Office||0 of 0 people found the following review helpful.| Five Stars|By Bill C|The book you need for the test.|0 of 0 people found the following review helpful.| Five Stars|By Joe Stewart|ITIL|2 of 4 people found the following review helpful.| Was this book edited?|By DK072257|Wow, horrible reading. Horrible layout. It's almost like t||The update has added clarity and consistency amongst the five books and it has improved the ease of readability and understanding for users.' Christiane Chung Ah Pong, NCS PTE LTD (Singapore) --Best Management Pratice
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Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement. Key Features The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and...
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